Refund policy

Return, Refund & Exchange Policy – Manstark

At Manstark, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our return, refund and exchange policy is designed to make the process simple and transparent.

🔄 Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must be in the same condition in which you received it.

  • Original tags, packaging, box and accessories must be intact.

  • The product must not have any stains, marks, scratches, damage or signs of use.

  • You must provide your order details or proof of purchase.

To initiate a return, please contact us at:

📧 manstarkshoes@gmail.com

📦 Return Address

Manstark Shoes
Block No-19, Shop No-07,
Shoe Market, Sanjay Place,
Agra, Uttar Pradesh – 282002

Please do not send any product back without first contacting us and receiving confirmation from our team. Unauthorised returns may not be accepted.

📸 Damaged, Defective or Wrong Product

Please inspect your order immediately after delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as possible at manstarkshoes@gmail.com with:

  • Order number

  • Clear photographs of the product

  • Photograph showing the defect/damage, if applicable

  • Photograph of the shipping label

  • Photograph of the original product packaging

Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange or refund, subject to verification.

For damaged or defective products, please contact us promptly after receiving the order.

🚫 Non-Returnable Conditions

A return may not be accepted if:

  • The product has been worn or used.

  • The product has been washed, altered or repaired.

  • The product has scratches, stains, marks or other signs of use.

  • Original packaging, tags or accessories are missing.

  • The product is damaged due to improper use or handling.

  • The return request is made after the 7-day return period.

  • The product is returned without prior approval from Manstark.

Products purchased during a sale or promotional offer may be subject to specific return conditions mentioned at the time of purchase.

🔄 Exchanges

We offer exchanges subject to product availability.

If you require a different size or product, please contact us within 7 days of delivery.

The product being exchanged must be:

  • Unused and unworn

  • In original condition

  • With original tags and packaging

  • Free from any damage or signs of use

Exchange requests are subject to product availability and successful quality inspection.

If the requested replacement size/product is unavailable, you may be offered an alternative resolution according to our applicable refund policy.

💰 Refunds

Once we receive your returned product, it will undergo a quality inspection.

After the return is approved, we will initiate your refund to the original payment method used for the purchase.

Refund Processing Time

  • Return inspection will be completed after the product is received.

  • Once approved, the refund will be initiated within 10 business days.

  • After the refund is initiated, the actual crediting time may depend on your bank, payment gateway or card-issuing institution.

If more than 15 business days have passed since your refund was approved and